At ViettrendTour, we aim to deliver unforgettable travel experiences. However, if your plans change, our refund and return policy is designed to be clear, simple, and fair.
✅ Refund & Return Eligibility
- Customers may request a refund or return within 7 calendar days from the date of purchase/booking confirmation.
- Refunds apply if:
- A tour is canceled by ViettrendTour.
- A customer cancels within the 7-day refund window.
- Weather or emergency-related disruptions occur (with prior notice).
⏱️ Refund Timeline
- Refund requests will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
- Customers will be notified of the refund status via email or WhatsApp.
❌ Non-Refundable Items
- Cancellations made after 7 days of booking.
- Cancellations within 48 hours of departure.
- No-shows.
- Gift vouchers, promotional bookings, or special deals.
- Bookings made through third-party resellers (please check their terms).
🔄 Exchanges
We accept exchanges or rescheduling requests within the same 7-day return window, subject to availability.
💌 Contact for Refunds & Returns
- WhatsApp: +84 898 265 688
- Email: [email protected]
- 👉 Explore our Best-Selling Vietnam Tours to start your journey right