At ViettrendTour, we understand that plans change. We’re committed to flexible cancellation terms while also protecting the integrity of our local partners and schedules.
📋 Cancellation Policy:
| Time Before Tour | Action |
|---|---|
| 7+ days | ✅ Full refund (minus card fees) |
| 3–6 days | 🔁 50% refund or reschedule |
| < 48 hours | ❌ No refund |
| No-show | ❌ No refund |
🔄 Rescheduling:
- Free reschedule requests up to 72 hours in advance
- Subject to availability and seasonal adjustments
✈️ Exceptions:
- Ha Long Bay cruises, train tickets, and flight-inclusive tours may follow third-party rules. We will always inform you before booking.
💬 How to Cancel:
- WhatsApp: +84 898 265 688
- Email: [email protected]
Need help? Browse our Frequently Asked Travel Questions